2 Responses

1. Tim Hack

   September 29th, 2007 at 8:29 pm

   1

   I find it very interesting that Robbie Bach Executive in charge of Microsoft’s Entertainment Divison sold 20 percent of his holdings between may 3 2007 and the 3oth of may 2007 in total those sales generated $6.1 million for Bach
   I started looking into all of this after my xbox 360 crashed (became useless) for the forth time. I have several friends and relatives who have also had to send theirs back numerous times. I was amazed that Microsoft told me the failure rate was only three percent. I have also been told by Microsoft employees that the problems with the Xbox 360 are from the use of a surge protector? Microsoft has already had an independent repair center in Europe close because they are unable to presently fix the xbox 360. The number of xbox360 currently sold worldwide is 15 million the cost to produce the machine is around Three Hundred Dollars. The starting of several class action suits for both hard ware and software in which consumers are seekink new counsels and games will cost at least 4.5 billion just for counsel replacement far more then the one billion they have set up. These numbers do not take into account the cost for game replacements and the cost of shipping and legal defense. I have found countless people online with the same complaints against Microsoft. Microsoft stock has been steady which is not a big surprise most investors to not realize how much this is really going to cost Microsoft.
   REDMOND, Wash. - July 5, 2007 -Microsoft Corp. today announced that it will expand its global Box 360™ warranty coverage. Any Xbox 360 customer who experiences a general hardware failure indicated by three flashing red lights will now be covered by a three year warranty from date of purchase. All other existing Xbox 360 warranty policies remain in place.
   As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures. Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers.
   Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the “three flashing red lights” error message within three years from time of purchase free of charge, including shipping costs. Microsoft will take a $1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies.
   “The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize,” said Robbie Bach, president of Microsoft’s Entertainment & Devices Division. “We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come.”
   For any customer who has previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console, Microsoft will retroactively reimburse them.

2. HanaDaddy

   September 29th, 2007 at 11:29 pm

   2

   Thank you for your comment. Tim.